Referrals are essential to the maintenance and growth of your upper cervical practice.
What if one question could help you understand and quantify how likely your patients are to refer others?
Well, it can.
By asking your patients how likely they are to refer you to a friend or family member you can establish your Net Promoter Score (NPS) and bring statistical evaluation to your practice growth.
Our 5 Star Doc Reputation Management System allows you to know your net promoter score on an ongoing basis. While at the same time generating Google, yelp, Facebook, health grades, rate MDs and other online reviews and website testimonials.
Patients respond on a 0 to 10 point scale for how likely they are to recommend your practice to someone and their responses help form your Net Promoter Score. To calculate your company’s NPS, we take the percentage of patients who are Promoters (rate you 9 or 10) and subtract the percentage who are Detractors (rate you 6 or below).
Responses are categorized into 3 types:
While capturing and understanding your NPS is the right first step, it’s important your business grows to drive improvements and changes that can help it succeed. Net Promoter programs are a more complex and beneficial patient satisfaction program. More and more companies of all sizes, from Fortune 500 to small businesses are leveraging Net Promoter Scores as part of their company culture and customer service.