Get More Online Reviews for Your Chiropractic PracticeDr. Bill Davis2016-10-14T20:15:51+00:00
5 Star Doc Reputation Management System
Drive Happy Patients to Review Your Business on Important Websites like Google, Yelp, Facebook and More Automatically
Launch a patient feedback platform and process that gives you a private feedback system to drive powerful consumer data back to your practice and online review sites.
TESTIMONIALS & REVIEWS
The power of testimonials and positive online reviews is important to your online marketing and success.
5 Star doc helps you increase your ratings and reviews all over the web.
Smartphones and tablets can engage with the patient feedback process and your team can manage your account and the entire platform via mobile devices as well.
MONITOR & REPORTING
Monitor your Net Promoter Score, customer satisfaction and online reviews with our reporting tools. We’ll quantify your customer feedback, amplify testimonials, head-off negative experiences and monitor reviews.
Choose From Over 40 Online Review Sites
5 Star Doc has already integrated with over 40 of the most popular general and industry specific review sites online.
If your business has the need for a specific review site that isn’t listed below, please contact us and we will contact the site to see if they allow for integration.
Here are just some of the review sites we integrate with:
ONLY $97 PER MONTH
5 Star Doc Features
Our platform brings the ease and sophistication your practice needs to gather vital patient feedback, testimonials and enable satisfied patients to easily review you online.
Patients easily enter the feedback process from a custom email or link.
Manage feedback, testimonials, reviews and more from a powerful account dashboard.
5 Star Doc’s API can integrate with your CRM or email database for fully automated system.
Customize the feedback request emails and landing pages to match your company’s brand.
Easily add and manage positive comments right to your website with our testimonial widget.
SEO Friendly Schema Markup
Testimonials are coded using Schema markup which Google crawls and can be displayed in the search results.
Understanding the Net Promoter Score
What if one question could help your practice understand and quantify how well you are servicing your patients?
Well, it can.
By asking your patients how likely they are to refer you to a friend or family member you can establish your Net Promoter Score (NPS) and bring statistical evaluation to your business growth.
Patients respond on a 0 to 10 point scale for how likely they are to recommend you someone and their responses help form your Net Promoter Score. To calculate your company’s NPS, take the percentage of patients who are Promoters (rate you 9 or 10) and subtract the percentage who are Detractors (rate you 6 or below).Responses are categorized into 3 types:
Promoters rate you a 9 or 10 and are happy, loyal patients that will keep doing business with you and refer you to others. They provide and fuel growth for your business.
Passives rate you a 7 or 8 and are satisfied patients but less likely to refer you and more likely to be swayed to another business if reached with the right offer or message.
Detractors rate you at a 6 or lower and are unsatisfied patients that can damage your brand and business with negative word-of-mouth and even negative online reviews.
By utilizing 5 Star Doc and understanding your Net Promoter Score your business can work on the following:
Establishing a tangible understanding of customer satisfaction
Champion your “promoters” and encourage them to share their experience via online review sites and win you more business
Identify what contributed to a “passive” experience and work to improve or enhance your patient experience to create more “promoters”.
Capture “detractors” and provide you the opportunity to listen and act on changing their opinion, especially before they share a negative opinion or negative online review.
More Than Just A Score
While capturing and understanding your NPS is the right first step, it’s important your business grows to drive improvements and changes that can help it succeed. Net Promoter programs are a more complex and beneficial customer satisfaction program. More and more companies of all sizes, from Fortune 500 to small businesses are leveraging Net Promoter Scores as part of their company culture and customer service.
Get started by using 5 Star Doc to understand your company’s Net Promoter Score.